About &A.N.D.
I relocated to San Francisco because San Francisco gives me an
environment that takes my breath away but also allows me to breathe
deeply and enjoy life. In that essence I decided I needed to create a
balance in my life among the things that I am most passionate about: my
family, my business career, my creativity, my health, and my spirituality.
&A.N.D. nurtures my creativity and leadership allowing me to give to my
community in an amazingly fulfilling way.
Community comes in many different forms but at the core are people
that move through life faced with challenges, chaos, and responsibilities.
My mission is to add value to your life. I can do this through project
management, business strategy and operations knowledge, or creative
and inspired design.
Whether I am adding to the foundation of your business or your home my
goal is to build a foundation that solidly expresses your personality and
values. A foundation that, in midst of our frenzied existence, feeds your
spirit and shifts your energy.
environment that takes my breath away but also allows me to breathe
deeply and enjoy life. In that essence I decided I needed to create a
balance in my life among the things that I am most passionate about: my
family, my business career, my creativity, my health, and my spirituality.
&A.N.D. nurtures my creativity and leadership allowing me to give to my
community in an amazingly fulfilling way.
Community comes in many different forms but at the core are people
that move through life faced with challenges, chaos, and responsibilities.
My mission is to add value to your life. I can do this through project
management, business strategy and operations knowledge, or creative
and inspired design.
Whether I am adding to the foundation of your business or your home my
goal is to build a foundation that solidly expresses your personality and
values. A foundation that, in midst of our frenzied existence, feeds your
spirit and shifts your energy.
Putting it All Together...
& A.N.D.
 | |  | |  | |  | |  |
| Assist ~ Navigate ~ Design |
My Professional Resume'
| "... my life belongs to the community, and as long as I live, it is my privilege to do for it whatever I can." George Bernard Shaw |
SUMMARY
Catalyst leader committed to the company, stakeholders, and colleagues with the vision to see the possibilities of both the
institution and the people with whom I work. I focus intuitively on strengths, creating a healthy growth environment where people
within my scope have respect, freedom, autonomy,
and empowerment. I encourage excellence by focusing on proficiency and quality in resources bringing management experience
in projects, products, service delivery, operations, people, relationships, and crisis / risk mitigation.
I am comfortable working in a democratic environment with the ability to make solid decisions independently when deemed
appropriate. My experience has provided me the opportunity to work collaboratively across an organization, drive issues to
resolution, and deliver deadline-driven results with senior level executives, external vendors, auditors, and industry regulators. I
have a broad range of knowledge and familiarity in treasury, business operations, finance, and the securities industry including
multi-national environments.
WORK EXPERIENCE
Citigroup, Inc
(Tampa, FL 2002~2007)
VP, Finance Manager
Scope
Oversight of Cash Management Unit (inclusive of nine employees and the daily operational functions of Urgent/Special Handle
Payments including check, ACH, and wire payments; Escheatment; Abandoned Property & VAT Recovery; Tax; Funds
Management). Direct responsibility for the banking relationship; cash forecasting and modeling (average daily account balance of
$400MM); fee analysis and negotiation; customer and product integrations; escalated issue resolution; management reporting;
continuity of business planning; global standards support; training.
Contributions
·Yearly performance that consistently 'exceeded expectations' (with particular focus on customer service, ethics, integrity,
knowledge base, use of networking)
·Successful SOX, internal, & external regulatory agencies reviews
·Negotiation Skills (revenue increase of 10% approx. 1.3MM, expense decrease of 10% approx. $55M)
·Recoveries of Bank Fee overcharges- approx. $80M and Abandoned Property- approx. $3MM
·Value-added customer service skills (ability to resolve critical issues and/or find/create solutions while meeting, and often times,
exceeding customer service expectations and Service Level Agreements)
·Relationship Management (appointed Service Delivery Manager to find appropriate solutions for critical business needs;
appointed Global Payment Coordinator to facilitate and ensure realization of prompt-pay discounts)
·Relationship Management of C-Level Executives (continuous recognition for superior level of customer service in handling
escalated/urgent issues for senior level management)
·Strategic Vision and Change Management (designed and navigated various functions to create the Cash Management Unit;
created abandoned property recovery program including design build of function-specific database; re-engineered escheatment
process to provide maximization of end-to-end processing)
Discount Auto Parts, Inc
(Lakeland, FL 2001~2002)
Corporate Cash Manager
Scope
Direct management of five employees and daily operations including cash forecasting, debt review, investment and liquidity
management, bank reconciliation review and approval, banking administration, management reporting, problem resolution.
*Job discontinued three months after my arrival, with a term of one year, due to a company merger
Columbia HCA Physician Services, Inc
(Tampa, FL 1998~2001)
Treasury Operations Manager
Scope
Direct management of four employees and daily operations including funds management; accounts receivable; banking and credit
card administration; cash forecasting; management reporting; problem resolution; training.
Contributions
·Business Process Improvement (designed an Access database that automated processing, tracking, warehousing, and
reconciliation of 200+ monthly bank deposits including functional and report specs, user testing, process documentation)
·Strategic Vision & Change Management (developed a 'best practice' accounts receivable process and implemented across three
regional service centers; designed and navigated various functions to create the Treasury Unit)
·Merger & Acquisition Leadership (assisted with the consolidation of three service centers; key participant in transition of functions
resulting from company-wide downsizing and centralization to corporate office)
·Risk Mitigation (defined department contingency plan for Y2K)
Salomon Smith Barney, Inc (Citigroup)
(Tampa, FL and New York, NY 1991~1998)
Derivatives Operations Associate
Cash Management Associate
Foreign Exchange Operations Associate
Contributions
·Process Documentation
·Facilitation of business function transition to New York office (due to merger)
·Business Process Re-engineering (expedited work-flow / decreased man-hours by creating excel macros)
·Relationship Management (acted as liaison among traders, brokers, and clients)
·Risk Management (participated in continuity of business planning)
·Business Process Improvement (defined and documented job functions; assisted with the design of automated foreign currency
trade processing system)
·Participated in green-field start up environment (business operation transition from New York to Tampa)
TECHNICAL SKILLS
·Microsoft Office Suite (intermediate to advanced level including Access) ·Yahoo Website Builder ·Banking Software (CitiDirect and
other Citi products) ·Oracle P2P ·Accounts Payable/Receivable; Cash Management ·Operations Management (various industries)
·Project Management ·Product Management ·Service Delivery Management ·Accounting/GAAP ·Procurement ·Business Process
Design ·Business Continuity Planning ·Risk Mitigation ·Internal/External Audit/Regulatory Compliance ·Mergers and Acquisitions
(due diligence, gap analysis, process flow mapping, job assimilation)
EDUCATION
Bachelor of Science, Business Management- University of Phoenix, Tampa , FL (2006)
Certificate of Cash Management- Association for Financial Professionals (2000)
GROUPS AND ORGANIZATIONS
Leadership Committee Member- Second Wind Organization
Volunteer and Project Manager- Friends of Noe Valley Recreation Center
Member- San Francisco Coaches Book Club
Food Bank Volunteer- Grupo de la Comida (monthly food basket preparation and disbursement)
Catalyst leader committed to the company, stakeholders, and colleagues with the vision to see the possibilities of both the
institution and the people with whom I work. I focus intuitively on strengths, creating a healthy growth environment where people
within my scope have respect, freedom, autonomy,
and empowerment. I encourage excellence by focusing on proficiency and quality in resources bringing management experience
in projects, products, service delivery, operations, people, relationships, and crisis / risk mitigation.
I am comfortable working in a democratic environment with the ability to make solid decisions independently when deemed
appropriate. My experience has provided me the opportunity to work collaboratively across an organization, drive issues to
resolution, and deliver deadline-driven results with senior level executives, external vendors, auditors, and industry regulators. I
have a broad range of knowledge and familiarity in treasury, business operations, finance, and the securities industry including
multi-national environments.
WORK EXPERIENCE
Citigroup, Inc
(Tampa, FL 2002~2007)
VP, Finance Manager
Scope
Oversight of Cash Management Unit (inclusive of nine employees and the daily operational functions of Urgent/Special Handle
Payments including check, ACH, and wire payments; Escheatment; Abandoned Property & VAT Recovery; Tax; Funds
Management). Direct responsibility for the banking relationship; cash forecasting and modeling (average daily account balance of
$400MM); fee analysis and negotiation; customer and product integrations; escalated issue resolution; management reporting;
continuity of business planning; global standards support; training.
Contributions
·Yearly performance that consistently 'exceeded expectations' (with particular focus on customer service, ethics, integrity,
knowledge base, use of networking)
·Successful SOX, internal, & external regulatory agencies reviews
·Negotiation Skills (revenue increase of 10% approx. 1.3MM, expense decrease of 10% approx. $55M)
·Recoveries of Bank Fee overcharges- approx. $80M and Abandoned Property- approx. $3MM
·Value-added customer service skills (ability to resolve critical issues and/or find/create solutions while meeting, and often times,
exceeding customer service expectations and Service Level Agreements)
·Relationship Management (appointed Service Delivery Manager to find appropriate solutions for critical business needs;
appointed Global Payment Coordinator to facilitate and ensure realization of prompt-pay discounts)
·Relationship Management of C-Level Executives (continuous recognition for superior level of customer service in handling
escalated/urgent issues for senior level management)
·Strategic Vision and Change Management (designed and navigated various functions to create the Cash Management Unit;
created abandoned property recovery program including design build of function-specific database; re-engineered escheatment
process to provide maximization of end-to-end processing)
Discount Auto Parts, Inc
(Lakeland, FL 2001~2002)
Corporate Cash Manager
Scope
Direct management of five employees and daily operations including cash forecasting, debt review, investment and liquidity
management, bank reconciliation review and approval, banking administration, management reporting, problem resolution.
*Job discontinued three months after my arrival, with a term of one year, due to a company merger
Columbia HCA Physician Services, Inc
(Tampa, FL 1998~2001)
Treasury Operations Manager
Scope
Direct management of four employees and daily operations including funds management; accounts receivable; banking and credit
card administration; cash forecasting; management reporting; problem resolution; training.
Contributions
·Business Process Improvement (designed an Access database that automated processing, tracking, warehousing, and
reconciliation of 200+ monthly bank deposits including functional and report specs, user testing, process documentation)
·Strategic Vision & Change Management (developed a 'best practice' accounts receivable process and implemented across three
regional service centers; designed and navigated various functions to create the Treasury Unit)
·Merger & Acquisition Leadership (assisted with the consolidation of three service centers; key participant in transition of functions
resulting from company-wide downsizing and centralization to corporate office)
·Risk Mitigation (defined department contingency plan for Y2K)
Salomon Smith Barney, Inc (Citigroup)
(Tampa, FL and New York, NY 1991~1998)
Derivatives Operations Associate
Cash Management Associate
Foreign Exchange Operations Associate
Contributions
·Process Documentation
·Facilitation of business function transition to New York office (due to merger)
·Business Process Re-engineering (expedited work-flow / decreased man-hours by creating excel macros)
·Relationship Management (acted as liaison among traders, brokers, and clients)
·Risk Management (participated in continuity of business planning)
·Business Process Improvement (defined and documented job functions; assisted with the design of automated foreign currency
trade processing system)
·Participated in green-field start up environment (business operation transition from New York to Tampa)
TECHNICAL SKILLS
·Microsoft Office Suite (intermediate to advanced level including Access) ·Yahoo Website Builder ·Banking Software (CitiDirect and
other Citi products) ·Oracle P2P ·Accounts Payable/Receivable; Cash Management ·Operations Management (various industries)
·Project Management ·Product Management ·Service Delivery Management ·Accounting/GAAP ·Procurement ·Business Process
Design ·Business Continuity Planning ·Risk Mitigation ·Internal/External Audit/Regulatory Compliance ·Mergers and Acquisitions
(due diligence, gap analysis, process flow mapping, job assimilation)
EDUCATION
Bachelor of Science, Business Management- University of Phoenix, Tampa , FL (2006)
Certificate of Cash Management- Association for Financial Professionals (2000)
GROUPS AND ORGANIZATIONS
Leadership Committee Member- Second Wind Organization
Volunteer and Project Manager- Friends of Noe Valley Recreation Center
Member- San Francisco Coaches Book Club
Food Bank Volunteer- Grupo de la Comida (monthly food basket preparation and disbursement)
| DANNAH LEWIS dannalp@yahoo.com |